Grievance Redressal Policy – GapUp Academy
Effective Date: March 22, 2026
Last Updated: March 22, 2026
Introduction
At GapUp Academy, we are committed to providing a transparent, fair, and supportive learning environment. We value every student and aim to address concerns, complaints, and grievances in a timely and professional manner.
This Grievance Redressal Policy outlines the process through which users can raise issues and how those issues will be handled.

Objective
The objective of this policy is to:
Provide a clear mechanism for users to raise complaints
Ensure fair and unbiased resolution
Maintain transparency in communication
Improve overall service quality

Scope of Grievances
Users can raise grievances related to:
Course access issues
Payment or transaction problems
Technical errors or platform issues
Communication or support delays
Misunderstanding of course content
Behavior of staff or trainers
Any service-related dissatisfaction

Note: Grievances related to trading losses or profit expectations will NOT be entertained, as we do not provide financial advice.
Grievance Redressal Officer
For all complaints and concerns, please contact:
Name: Abinash Mahato
Email: support@gapupacademy.com
Email: contact@gapupacademy.com
Email: complaint@gapupacademy.com
Phone: 6295549335
Address: Dulmi More, Purulia, West Bengal

How to Raise a Complaint
Users can submit grievances through:

a. Email
Send a detailed email including:
Full Name
Registered Email/Phone Number
Description of the issue
Supporting documents/screenshots (if any)
b. Phone Support
You may call during working hours for urgent issues.
Complaint Handling Process
Once a complaint is received:
Acknowledgment:
Within 24–48 hours, we will acknowledge your complaint
Review & Investigation:
The issue will be reviewed internally
Relevant details and records will be checked
Resolution:
A response or resolution will be provided within 5–10 working days
Resolution Timeline
Simple issues: 2–5 working days
Complex issues: 7–10 working days
Delays (if any) will be communicated to the user.

Escalation Process
If you are not satisfied with the resolution:
You may escalate the matter by replying to the same email
Provide additional details or clarification
We will re-evaluate the issue with priority.

Grievance Limitations
The following will NOT be considered valid grievances:
Complaints regarding trading losses
Requests for profit guarantees
Refund requests against policy
Unrealistic expectations from the course
Market-related outcomes

Fair Usage Policy
Users are expected to:
Communicate respectfully
Provide accurate information
Avoid misuse of grievance system
Abusive or false complaints may lead to restricted support.

Confidentiality
All grievances will be handled with:
Confidentiality
Data protection
Professional integrity

No Legal Advisory
This grievance system is for internal resolution only and does not constitute any legal advisory or obligation.

Policy Updates
GapUp Academy reserves the right to update this policy at any time.
Continued use of our services implies acceptance of updated terms.

Final Acknowledgment
By using GapUp Academy services:
You agree to follow this grievance process
You understand the scope and limitations
You accept that resolutions will be provided as per policy

Final Statement
Humari priority hai aapka learning experience smooth banana — lekin trading decisions aapke khud ke honge.
GapUp Academy support karega, lekin responsibility aapki hogi.
— Team GapUp Academy